Jaye Hackett

Strategic designer & technologist

Recent work


  • Product designer and developer


    I design and build the tools to enable 21st century public services, with a healthy dose of prototyping, co-design and product strategy. At the moment, I’m building a new community of practice for technology and web development.

  • Product manager


    I introduced a new end-to-end experience for new volunteers joining Samaritans: pioneering new digital tools, piloting training methods and ways of working for the charity, plus managing agency relationships.

  • User researcher

    Department for Work and Pensions

    I steered a digital service team through a discovery phase, managing stakeholders, facilitating workshops, guarding the team’s time and conducting pop-up user research.

  • Product owner


    I prepared HMRC’s digital infrastructure for its largest annual traffic spike—the self-assessment tax deadline. I also conducted user research and trained a cohort of apprentices to become cloud engineers.

  • Media coordinator

    University of Westminster

    I trained and managed a cohort of 50+ student journalists, creating and implementing a strategic vision for one of the UK’s most awarded student media collectives.


  • Strategic design

    Public sector digital services need to be accessible to everyone. I’m comfortable identifying user needs through research and carrying these forward through a project, and considering digital tools as part of an end-to-end service.

  • Training and coaching

    I’m a long-time volunteer with CodeFirst:Girls and Codebar. Most of my jobs have included a mentoring aspect. I’m comfortable presenting in front of a crowd, and facilitating co-design workshops with users are a vital part of my design process.

  • Agile delivery

    I’ve trained with and worked alongside many experience agile practitioners, and have led large and small agile teams.

  • Web development

    I'm a full-stack developer comfortable building modern web apps. I work mainly with React and Rails but have experience in a variety of technologies.


  • Agile foundation course

    GDS Academy

    Completed 2017

  • PG.Dip Broadcast Journalism

    University of Sheffield

    Graduated 2016

  • B.Sc Biology

    University of Sheffield

    Graduated 2015