Jaye Hackett is a senior designer and civic technologist based in London

Projects

1. A digital contact tracing app for the NHS

Client
NHSX
Dates
March—April 2020

I led the early research and design of the NHS COVID-19 app.

I spent several weeks at the start of the pandemic on-site at the NHSX offices in Elephant and Castle, figuring out how to turn a vague brief about "digital contact tracing" into reality.

The now-familiar principles of anonymous Bluetooth contact tracing were entirely new back in February 2020. There were no working implementations to look at. The native Apple and Google APIs for this functionality were still six months away. I had to do everything for the first time.

Keep reading
Jaye is easily one of the most effective communicators and presenters that I have had the pleasure to be on a project with A FutureGov delivery manager

2. Modern, collaborative tools for social care

Client
Hackney Council
Dates
September 2020

I'm building a new collaborative suite of tools for social workers at Hackney Council.

Hackney Council suffered a severe cyberattack in 2020, which knocked important case management software offline. We're helping them recover from that, but also aiming to build something much better than what came before.

The software Hackney was using to run social care had several important limitations. It locked social workers into frustrating, inflexible processes that had to be followed precisely. It also made it difficult for people recieving care to understand what was happening with their case, or to feel like they had a say in it.

It is a relic from an older, patriarchal model of running government services.

Keep reading
You’ve done more on this in a month than a whole year of people talking about it A Hackney delivery manager

3. Supporting and triaging people in need with Beacon

Client
Camden Council
Dates
April—July 2020

After finishing my work on the NHS COVID-19 app, I immediately switched to helping with the local government response, especially a project with Camden Council called Beacon.

Like all local councils, Camden were overwhelmed with requests to help residents who were self-isolating. Interestingly, they were also inundated with offers of help from local community and voluntary organisations.

The problem wasn't necessarily a lack of supply. It was just about effectively coordinating these needs—matching people in need with someone able to help them.

Keep reading
Jaye has built a reputation as someone who gets things done and can be trusted to always deliver good results A director at FutureGov

Other work

Age UK Boost

Client
Age UK Westminster
Dates
September 2020

I was commissioned by Age UK Westminster to design and build a tool to coordinate local volunteer support for older people.

Boost allows volunteers to claim tasks from a list that can be organised by urgency or proximity, and submit receipts for reimbursement.

Coordinating volunteers can see which tasks have been done and which are pending.

The tool, a web app built with Rails, was successfully piloted in late 2020.

Service directories with open data standards

Client
Buckinghamshire Council
Dates
September 2020

I planned, designed and built an API-first directory of community services for Buckinghamshire's family information service.

I connected the tool with national data sources from Ofsted, and wrote scripts to transform existing data to match an emerging data standard.

The directory emphasises location-based search to show users results in their local community. It also makes it easy for users to log in and maintain their own listings, freeing up council time and money.

WP geo search

Client
Open source
Dates
2020—present

Based on my work with on hyperlocal service directories, I built a generic, reusable WordPress plugin for location-based search.

It uses Nominatim's open geocoding API to find coordinates for the user's search query, and then uses the haversine formula to sort a list of entries by distance from the user's search.

It's my most successful open source project so far.

Tools

Languages
JS/TS, Ruby, PHP, Python
Frameworks
React, Next.js, Express.js, Rails
Databases
Postgres, MongoDB
3D
Unity, Blender, Spline
Testing
Jest, react-testing-library, Cypress
Cloud
Netlify, Heroku, AWS, GCP
Content management
Wordpress, Contentful, Wagtail
Design
Figma, Adobe CC

I’m a queer designer and technologist who works on tough social and governmental problems. At the moment I’m at FutureGov, and was a civil servant and Samaritan before that. Once, I was a theatre critic.

You can get in touch with me on Twitter, LinkedIn, or see more of my work on Github or Medium.

Or, just email me at hello@jayehackett.com.