Product designer and developer
I design and build the tools to enable 21st century public services, with a healthy dose of prototyping, co-design and product strategy. At the moment, I’m building a new community of practice for technology and web development.
I introduced a new end-to-end experience for new volunteers joining Samaritans: pioneering new digital tools, piloting training methods and ways of working for the charity, plus managing agency relationships.
I steered a digital service team through a discovery phase, managing stakeholders, facilitating workshops, guarding the team’s time and conducting pop-up user research.
I prepared HMRC’s digital infrastructure for its largest annual traffic spike—the self-assessment tax deadline. I also conducted user research and trained a cohort of apprentices to become cloud engineers.
I trained and managed a cohort of 50+ student journalists, creating and implementing a strategic vision for one of the UK’s most awarded student media collectives.
Public sector digital services need to be accessible to everyone. I’m comfortable identifying user needs through research and carrying these forward through a project, and considering digital tools as part of an end-to-end service.
Training and coaching
I’m a long-time volunteer with CodeFirst:Girls and Codebar. Most of my jobs have included a mentoring aspect. I’m comfortable presenting in front of a crowd, and facilitating co-design workshops with users are a vital part of my design process.
I’ve trained with and worked alongside many experience agile practitioners, and have led large and small agile teams.
I'm a full-stack developer comfortable building modern web apps. I work mainly with React and Rails but have experience in a variety of technologies.
Agile foundation course
PG.Dip Broadcast Journalism