Jaye Hackett

Strategic designer & technologist

Recent work


  • Product designer & developer


    I use participatory design to prototype and build the digital tools to enable 21st century public services. At the moment, I’m building a new community of practice for technology and software engineering.

  • Product manager


    I designed and implemented a new end-to-end experience for new volunteers, including facilitating stakeholder workshops, conducting user research and managing agency relationships.

  • User researcher

    Department for Work and Pensions

    I built working HTML/CSS prototypes, wrote discussion guides, conducted user interviews and synthesised findings for a new digital service going through a discovery phase.

  • Product owner


    I prepared HMRC’s digital infrastructure for its largest annual traffic spike—the self-assessment tax deadline. I also conducted trained a cohort of apprentices to become developers and cloud engineers.

  • Media coordinator

    University of Westminster

    I mentored and trained dozens of student journalists for one of the UK’s most awarded student media collectives.

  • Freelance UX designer & developer

    Since 2015

    I use an agile, lean approach to build products ranging from new websites for large city investment firms to MVPs for small health start-ups.


  • Mentoring and coaching

    I’ve taught four CodeFirst:Girls courses and I’m a regular Codebar coach. I care deeply about bringing under-represented people into tech.

  • Strategic design

    I treat digital products as part of an end-to-end service composed of teams, processes, policies and tools.

  • Web development

    At the moment I work mainly with React, Node and Rails, but I’m open to learning any and all new tech.

  • Agile delivery

    I’ve lead small and large agile teams, and I’m an experienced scrum facilitator.


  • Agile foundation course

    GDS Academy

    Completed 2017

  • PG.Dip Broadcast Journalism

    University of Sheffield

    Graduated 2016

  • B.Sc Biology

    University of Sheffield

    Graduated 2015